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"EB" Purchase Order number used in Neto is different to eBay transaction number
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Are you aware that when a customer purchases multiple items on ebay in one transaction the "EB" ebay order number used in Neto is different to the transaction number on ebay? Ebay uses the transaction number for the last item that was purchased as the number for the combined purchase but Neto uses the first number so the records don?t match, so you can?t quickly match up the same transaction between ebay & Neto. I have attached some examples so you can see what I am explaining. Looking up old order details in ebay or Neto via the transaction number is not efficient because at present the records don't match if a customer purchased multiple products. We have been manually fixing the ebay order number in Neto but it is just another thing that takes time because you have to put the order on hold so you can edit it. It is nothing major but I just wanted to make sure someone was aware of this error.
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