Allow ability to "pause" an email in a journey

Brianna Sheck

Rather than having to temporarily remove an email from a journey, it would be convenient to be able to temporarily pause the email where contacts would effectively "skip" the paused email and continue through the rest of the journey; otherwise, we have to remove/delete it from the journey and then add it again later.

Deactivated Member

Eugene Peters May 1, 2020
Hi Brianna, can you please help us understand the purpose for pausing eg. A/B campaign etc.?

Brianna Sheck May 7, 2020
@Eugene, re: your comment, I'm not sure where the example of "A/B campaign" comes into play with this request. But I'll reiterate in more detail...

Say we have a journey that consists of 7 emails. The 5th email in this journey is for a specific product offer. Let's say that, due to some kind of timing issue or inventory issue, for a period of a week, we don't want contacts in this journey to receive that offer email, but we want them to continue to receive email #6 and #7; skipping over email #5. Right now, in order to accommodate this, I would need to delete email #5 from the journey and fix/replace all of the connections accordingly. Then in a week, I would need to go back into the journey and disconnect corresponding journey elements, re-add in the send email element and set up all of the email info once again and then reconnect everything... again.

It would be ideal to be able to avoid all of that deleting and undoing and then creating/adding and reconnecting steps by allowing some kind of function where we can leave "email #5" where it's at in the journey and instead set the email in the journey to be temporarily skipped during a specific timeframe.

I don't know if this is feasible in the existing journey builder interface, but it would be a time saver for sure.

Hopefully, this clarifies. Thank you.