Status: Resolved
Resolution Description:
We discovered that this issue was impacting customers who use Barracuda Networks firewalls or other Barracuda Networks filtering. Now, the domain has been removed from Barracuda Network's blacklist. Note that it will take 2-24 hours for it to propagate throughout all of the barracuda network servers.
For your reference, on Wednesday, June 10th Maropost had changed the image library domain in preparation to support an upcoming release of the new user interface for the image library.
We apologize for any inconvenience this incident has caused.
Timeline:
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On Wednesday, June 10th, 6:50 AM EST, it was brought to the Maropost teams’ attention that some of our clients were unable to see their images within their image library.
- The support team started the investigation at 4:30 PM EST and continued to escalate the issue as more cases were brought to their attention.
- The Maropost Delivery Team was quickly notified and discovered the issue only affected Barracuda Firewall Hardware. A ticket was opened with Barracuda to get the issue resolved.
Barracuda addressed the error at 4:02 PM EST on June 12th and noted that it would take between 2-24 hours for the update to propagate across their network.
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On June 12th at 4:02 PM EST, the issue was fixed by removing the domain from Barracuda Network's blacklist.