Release Date: 2nd April 2020
Overview
For this release, we bring you an assortment of features and enhancements that have been ideated from your feedback and requests. We brought back a few functionalities (missing in the new user interface) with the added benefit of a better user experience. Check out the enhanced contact overview, folder management, and dashboard widgets.
Read on for details!
New Feature
Custom Filter Option in Customer Engagement Journey
You now have a new filtering option called "Custom" in the Customer Engagement Journey region of the Contact Overview page. You can use this option to view selected records based on a chosen date range. Another noteworthy point is that it is not restricted to the last 30 days. So, if you were to look for a record from a few months back, this is the way to go.
See the Custom filtering option highlighted in the following screenshot:
On the calendar, you can select a range of days for which you want to view your engagement journey record.
📋Note: You can select a date range up to 31 days only.
As shown in the following image, when you select the date range, the selected days get highlighted. Once you click OK, the selected date range is displayed in the drop-down field.
To learn more about Contact Overview, see View a Contact Overview.
Enhancements and Changes
Campaign Performance Metrics in Customer Engagement Journey
We reintroduced the performance metrics data for campaigns in the Customer Engagement Journey region of the Contact Overview page. The data includes sends, opens, clicks, and bounces, and provides helpful insights on how the contact is interacting with your campaigns.
Now, these key metrics are displayed in the form of cards for better visibility as shown in the following screenshot:
To learn more about Contact Overview, see View a Contact Overview.
Introduced Drag-and-Drop Functionality in Folder Management
You will experience a great deal of ease and convenience in managing your folders now that the drag-and-drop feature is available in the new user interface for the Folder panel.
Here's a quick look into the functionality:
To learn more about folder management, see Folder Management - New.
Optimized Graph Quality in Dashboard Widgets
The dashboard widgets with visual cues have been optimized for superior graphical representation. What it means for you is that the graphs in dashboard widgets are now more easier. We got rid of the unnecessary breakpoints making the graphs more efficient and readable.
Here's a screenshot of the optimized Performance Summary widget:
Here's a screenshot of optimized Total Campaign Revenue widget:
To learn more about the dashboard and its widgets, see Dashboard Walkthrough.
Bug Fixes
To see a summary of bugs that were fixed during this release, see Bug Fixes - April 2020. To get the summary of bug fixed in March, see Bug Fixes - March 2020.