Internal - First Data Integrated EFTPOS
Retail Express is an exclusive provider of payment solutions via First Data, using the PC-EFTPOS integrated payment functionality.
Who are First Data
First Data are the largest global merchant service card provider in the world. First Data integrates the Retail Express platform with the customer's bank using the PC-EFTPOS functionality to process payments. They are the "middle man", similar to Tyro.
First Data offer customers incredibly competitive pricing, accepts all major cards from 3,700 financial institutions.
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Sales Process
Currently Dean Stewart is contacting existing clients with an offer to switch to First Data. There is also an enquiry form within the Onboarding Console and Knowledge Base. Enquiries submitted via this method will be directed to Dean.
In the future, Retail Express will be hiring a new sales person primarily responsible for for selling First Data payments to customers.
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Support Process
Incoming support queries should be handled according to the following process:
Phone Support:
- Phone 1800 243 444
- Follow the IVR prompts as below:
- General Support: Option 1
- Authorisations: Option 1
- PCI Rapid Comply: Option 2
- Receipt Rolls/stationary: Option 3
- All other enquiries: Option 4
- Gateway Support: Option 2
- Terminal Support (Ingenico): Option 3
Email enquiries:
Should be sent to merchantservicesau@firstdata.com
Product Manuals:
Product manuals can be downloaded from: https://www.firstdata.com/en_au/customer-center/find-product-support/forms-and-guides.html
Website:
https://www.firstdata.com/en_au