Admin Forms - De-activating an Outlet
This article explains how to de-activate a previously activated outlet/unmanned warehouse in an existing clients Retail Express database.
Disabling the Licence
1. Login to clients Retail Express
2. Navigate to Settings > Locations / Outlets > Outlets
3. Select the relevant outlet and click the blue Edit button which will populate the Outlet Details section in the top half of the screen
4. Untick the Enabled checkbox
5. Click Save
6. Repeat as necessary if they are de-activating more than one licence
Zoho Subscription - Updating Monthly Hosting
1. Login to Zoho Subscriptions
2. Search for clients monthly subscription
3. Edit subscription to update the quantity field for the number of outlets from next billing cycle
4. Click Save
5. Add comment stating "Deactivation of outlet xxx [Zendesk ticket #]"
6. If an Ezypay customer login to Ezypay to update their ongoing monthly fees from the next billing cycle
Zendesk - Sending the email
1. Update the email address to be the one on the completed online form in original ticket
3. Select the macro Forms > De-activate an Outlet - completed
5. Submit the ticket as Solved