Error when using Tyro payment option in Retail Express Hardware Utility
If receive an error when using Tyro payment option.
There are 2 Possible errors with the Tyro payment option.
- Tyro adapter is installed and a REX utility error occurred - REF Picture 1
- When opening the Tyro Adapter and upon closing an error occurs in Retail Express Hardware Utility (crashing the service).
- Unsupported 16-bit Application Error - REF Picture 2
Ref pictures below:
a. 
b. 
Tyro adapter is installed and a REX utility error occurred - REF Picture 1
Ensure you are logged in as Admin
- Download the Registry edit file below, open and run the file in the PC with the error.
- Rerun the Retail Express Hardware Utility and the Tyro adapter should no longer crash the service.
Unsupported 16-bit Application Error - REF Picture 2
- Press OK on the error message
- Press Back in the REX utility
- Download the Tyro Adapter from Tyro's Knowledge Base
- You may Google Tyro Adapter
- Or use this link https://help.tyro.com/s/article/How-do-I-install-the-Tyro-Terminal-Adapter
- Download the adapter and install
- Press Next in REX utility and the configuration button should be enabled.