Hardware Utility Errors and freezing

If the Hardware Utility is causing an error when opening such as a XML error or a message displays contact application vendor.

OR

If the Hardware Utility is stuck in this stage of the Hardware Utility and will not continue when clicked Next.

- The Hardware Utility freezes on the printer section and will not continue (Next disabled)

Picture below:

Follow the steps below on how to troubleshoot:

• 1. Uninstall REX HW through Control Panel
  2. Open Command Prompt as Admin, type the following commands

     1. sc stop rexhardware

     2. sc delete rexhardware

  3. Delete folder:

     1. C:\Program Files (x86)\Retail Express

  4. RESTART if the folder above does not delete
  5. Reinstall REX H/W utility