Master the complete refund, exchange, and return process at POS. This video demonstrates how to process returns for existing sales or create new blank returns when the original sale is unknown, ensuring accurate inventory adjustment and customer satisfaction.
Critical for all retail staff handling customer service, returns management, and anyone responsible for processing refunds and exchanges at point of sale.
- Locate original sales for processing returns
- Create blank returns when sale information is unavailable
- Process full or partial refunds
- Exchange products for different items or sizes
- Maintain accurate inventory during return transactions
