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Learn how to set up smart search and merchandising for your online store.
Learn how to set up and manage support tickets on the Maropost Service Cloud Platform.
Learn how to set up and run any size store on the Neto by Maropost Platform.
Access help articles to assist you with your Retail Express Point of Sale and Inventory Management platform.
Could you please stop switching support/knowledge base systems every few years. Hitting brick walls because of broken links or missing images in descriptions is getting tiresome.
Ok, I've been using Neto for 7 years and I'm redoing the website as the business has changed and I need to redo all the shipping. It was never set up properly so I need to properly do it. The documentation is more opaque than half the electronics stuff I work with and everything is so difficult to understand. Basically, Iā¦
The standard of support over the last few months has been about as bad as it's possible to be. Every ticket just leads to greater frustration, replies seem designed only to annoy or deflect, and it takes them forever to give a non-sensical, ignorant, or just plain irrelevant reply. AI is obviously being used to generateā¦
At the moment, the only way I'm aware of telling if the order I'm working on is for a repeat customer is if I open the customer's info page and click order history. It would be helpful if on the order page/ order list page, there was some indication that the order is for a repeat customer.
can we request the option to include specifics on our pick slips. would help us immensly!
POTENTIAL SITE IMPROVEMENTS FOR CONSIDERATION GOING FORWARD The site needs to have improvements made to security. The system is open to being used for fraudulent activity. Please consider: ā¢Locking orders once invoiced to prevent edits ā¢Locking prior financial periods to avoid reconciliation issues ā¢Enhanced audit controlsā¦
From time to time, sellers are asked to provide a transparency code on orders with items that are registered with a transparency code/serial no. requirement. Please look into this. Have available field for sellers to map such info feeding to Amazon?
There needs to be a warning when you are entering an order for a customer if they purchase order number has been used before. This will stop duplication of customer orders
Looking to set up a checkbox to hide the price displayed on the screen. Have a lot of wholesale customers who will tend to show their screens to in person customers and want to the ability to hide the price on the screen (only for individual product page, not search results or category pages).
Reckon we can get that fixed while you're promoting use of the webp format? (SFTP is a usable workaround for staff with access)
One of the biggest challenges you face is managing your inventory to prevent overselling. Overselling can lead to unhappy customers, negative reviews, and lost sales. Fortunately, there are several strategies you can implement to minimize this risk and weāll explore how you can use stock buffers and other techniques inā¦
The holiday season is a critical period offering a massive opportunity to boost sales. Every year, businesses gear up to engage with their customers with a hope to maximize conversions during this time. However, most of you make the mistake of bombarding your entire email list, which can negatively impact the emailā¦
I have not found a way to create staging website and also not found any SFTP details in admin.
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